dan999 Privacy Policy

dan999 is committed to protecting the privacy and personal data of all users who access and use the dan999 online casino and sports betting platform ("the Platform"), available at dan999.biz. This Privacy Policy applies to all registered account holders, visitors, and any person who interacts with the dan999 Platform in any capacity, including players based in Karachi, Lahore, Faisalabad, Islamabad, and all other cities and regions across Pakistan.

This policy is issued in compliance with applicable data protection legislation and the privacy requirements of the jurisdiction under which dan999 holds its international gaming licence. It sets out in clear, plain terms what personal data dan999 collects, the purposes for which it is processed, the legal grounds on which processing takes place, and the rights available to you as a data subject.

This Privacy Policy should be read alongside the dan999 Terms & Conditions and Responsible Gaming Policy, all of which form part of the agreement between you and dan999.

dan999 collects the following categories of personal data from users of the Platform:

dan999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless you voluntarily disclose such information in the context of a responsible gaming self-assessment.

dan999 collects personal data through the following means:

3.1 Directly from You

The majority of personal data dan999 holds is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. This includes all identity, contact, and financial data.

3.2 Automatically via the Platform

When you visit or use the dan999 Platform, certain technical and usage data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browser settings, and behavioural data such as which games you launch and how long your sessions last. See Section 7 for full details on cookies.

3.3 From Third Parties

In certain circumstances, dan999 may receive personal data about you from third parties, including: identity verification agencies used for KYC purposes; payment processors handling JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank transactions; fraud prevention and anti-money-laundering screening services; and publicly available sources where relevant for compliance purposes.

dan999 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your dan999 account, verify your identity, and process login requests.
• Transaction Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate financial records.
• Legal Compliance: To fulfil our obligations under anti-money-laundering (AML) laws, KYC regulations, and the conditions of our international gaming licence, including age verification to enforce the 21+ age restriction.
• Responsible Gaming: To monitor account activity for signs of problem gambling, implement deposit limits and self-exclusion requests, and send responsible gaming notifications where appropriate.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Customer Support: To respond to your queries, complaints, and support requests in English and Urdu, and to improve the quality of our support services.
• Platform Improvement: To analyse usage patterns, identify technical issues, and develop new features for Pakistani users including cricket betting markets and PKR payment options.
• Marketing Communications: To send you promotional offers, bonus notifications, and PSL betting updates where you have provided consent to receive marketing communications. See Section 13.

dan999 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and dan999 — that is, to operate your account, accept bets, and process PKR payments.
• Legal Obligation: Processing for KYC verification, AML screening, age verification, and regulatory reporting is necessary to comply with the legal and licensing obligations applicable to dan999 as an international gaming operator.
• Legitimate Interests: Processing for fraud detection, platform security, technical analytics, and responsible gaming monitoring is carried out on the basis of dan999's legitimate interests in operating a secure, fair, and sustainable gaming platform for Pakistani users.
• Consent: Processing for direct marketing communications is carried out only where you have given explicit consent. You may withdraw consent at any time by contacting support or using the opt-out mechanism in any marketing communication.

dan999 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared only in the following limited circumstances:

6.1 Service Providers

dan999 engages trusted third-party service providers to assist with platform operations. These include payment processors (handling JazzCash, EasyPaisa, and bank transfer transactions), identity verification agencies, cloud infrastructure providers, and customer support software vendors. All service providers are bound by contractual data processing agreements and are permitted to use your data only for the specific purpose for which they were engaged.

6.2 Regulatory & Law Enforcement Authorities

dan999 may disclose personal data to regulatory bodies, gaming authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or the conditions of our gaming licence. Such disclosures will always be made in strict compliance with applicable legal requirements.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material part of dan999's business assets, personal data held by dan999 may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any consequent changes to this Privacy Policy.

The dan999 Platform uses cookies and similar technologies to enhance your experience, maintain session security, and gather analytical data about Platform usage. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as your preferred language (English or Urdu) and display settings, to provide a more personalised experience on return visits.
• Analytical Cookies: Collect anonymised data about how users navigate the Platform — which pages are visited most, how long sessions last, and which games are most popular — to help dan999 improve Platform performance.
• Marketing Cookies: Used only where you have consented, to present relevant promotional offers and bonus notifications based on your gaming activity and preferences.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the dan999 Platform, including the ability to remain logged in to your account.

dan999 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law and our gaming licence conditions. The following general retention periods apply:

• Account & Identity Data: Retained for the lifetime of your account and for a minimum period of 5 years following account closure, in line with AML record-keeping requirements.
• Transaction Records: All PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction for financial compliance purposes.
• KYC Documents: Copies of identity documents submitted for verification are retained for the period required by applicable AML legislation, typically 5 years from the end of the customer relationship.
• Support Communications: Live chat transcripts and support emails are retained for 2 years from the date of the interaction to support complaint resolution and quality assurance.
• Technical & Usage Data: Aggregated analytical data may be retained indefinitely in anonymised form. Individual session logs are retained for up to 12 months.

When personal data is no longer required for any of the above purposes, dan999 will securely delete or anonymise it in accordance with our data disposal procedures.

dan999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and dan999's servers.
• Encryption at rest for databases storing identity, financial, and KYC data.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
• Regular penetration testing and security audits of the dan999 Platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and information security best practices.

As an internationally licensed gaming operator serving Pakistani users, dan999 may transfer personal data to countries outside Pakistan in order to engage the services of payment processors, identity verification providers, cloud infrastructure providers, and other service partners whose operations are based in various jurisdictions globally.

Where personal data is transferred internationally, dan999 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy. Such safeguards may include contractual data processing agreements with standard data protection clauses, adequacy assessments of the recipient jurisdiction, or binding corporate rules where applicable.

Details of the safeguards applicable to any specific international transfer can be requested by contacting our Data Protection Officer at the address set out in Section 16 of this policy.

The dan999 Platform is strictly intended for adults aged 21 and above. dan999 does not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and dan999 reserves the right to request documentary proof of age at any time.

If dan999 becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, any funds will be handled in accordance with our Terms & Conditions, and all personal data associated with the underage account will be deleted as soon as practicable.

As described in the summary section above, you hold a range of rights regarding the personal data dan999 processes about you. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 16 of this policy, or reach out to our customer support team via live chat or email.

When submitting a data rights request, please provide sufficient information to allow us to identify your account and verify your identity. This is necessary to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised person. dan999 will not charge a fee for responding to data rights requests in normal circumstances.

dan999 will respond to all verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, in which case we will notify you of the extension within the initial 30-day period.

Where dan999 is unable to fulfil a data rights request — for example, because retention of the data is required by law — we will explain the reason for refusal clearly and inform you of your right to escalate the matter to the relevant supervisory authority.

dan999 may send you promotional communications about bonuses, PSL betting markets, new slot releases, and other Platform features where you have given your explicit consent to receive such communications at the time of account registration or at any subsequent point.

Marketing communications from dan999 may be delivered via email, SMS to your registered Pakistani mobile number, or in-platform notifications. Each marketing communication will clearly identify dan999 as the sender and will include a straightforward mechanism to opt out of future communications of that type.

13.1 Withdrawing Marketing Consent

You may withdraw your consent to receive marketing communications from dan999 at any time, without any negative consequences to your account standing. To opt out, you may:

• Click the unsubscribe link included in any marketing email from dan999.
• Update your communication preferences in your dan999 account settings.
• Contact our support team via live chat or at [email protected] and request removal from all marketing lists.

Please allow up to 5 business days for your opt-out preference to take full effect across all communication channels. Note that withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not prevent dan999 from sending you transactional or account-related communications that are necessary for the operation of your account.

The dan999 Platform may, on occasion, reference third-party services such as payment processors or gaming content providers in the context of describing Platform features. Where any links to third-party websites or services appear, please be aware that dan999 has no control over the privacy practices or content of those third parties.

This Privacy Policy applies solely to the dan999 Platform at dan999.biz. dan999 strongly recommends that you review the privacy policies of any third-party services you interact with independently of the dan999 Platform. dan999 accepts no responsibility or liability for the privacy practices of any third-party operator.

dan999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the conditions of our gaming licence. The "Last Updated" date at the top of this policy will be revised whenever a material change is made.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is processed or the rights available to you — dan999 will notify registered users via email to their registered address or via a prominent in-platform notification prior to the changes taking effect. Continued use of the dan999 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage all Pakistani dan999 users to review this Privacy Policy periodically to stay informed about how we are protecting your personal information and what choices are available to you.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which dan999 handles your personal data, please do not hesitate to get in touch. Our dedicated support team is available 24/7 in both English and Urdu to assist all Pakistani users.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of the dan999 Platform.
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 10 business days.

For formal data rights requests or complaints that have not been resolved to your satisfaction through our support channels, you may escalate the matter to the supervisory authority or data protection regulator applicable in the jurisdiction of our gaming licence. Details of the relevant authority will be provided upon request.